PRIVACY POLICY

LAST UPDATED: April 21, 2025

This Privacy Policy describes how SOLVE THE SOURCE, LLC ("Company", "We", "Us", or "Our") collects, uses, discloses, and protects your personal information when you use our services, including our website https://www.solvethesource.com, MidDay Mobility classes, and LÖSEN Academy programs.

By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Policy includes compliance with:

• GDPR (General Data Protection Regulation)

• CCPA/CPRA (California Consumer Privacy Act & Privacy Rights Act)

• CalOPPA (California Online Privacy Protection Act)

• California Shine the Light Law

• Children’s Online Privacy Protection Act (COPPA)

Interpretation and Definitions

Definitions follow all relevant legal interpretations. Terms such as "Account," "Affiliate," "Cookies," "Data Controller," "Device," "Personal Data," and "Usage Data" are used in accordance with standard privacy regulations.

Scope of Services

This Privacy Policy applies to:

• https://www.solvethesource.com

• MidDay Mobility live and on-demand training

• LÖSEN Academy and SOLVE THE SOURCE coaching programs

• All client support platforms, including Zoom, Kajabi, Stripe, and integrated communication tools

Data Collection & Use

We collect Personal Data including:

• Name, email, phone number, address

• Usage Data from browsing sessions

• Device and browser type, geolocation (approximate), session duration

Tracking Technologies

Cookies and similar technologies are used to optimize service performance and analytics. You may disable cookies in your browser settings.

Use of Data

We use collected data to:

• Provide and maintain the service

• Communicate updates, offerings, or required notices

• Process payments through secure platforms (e.g., Stripe, Afterpay)

• Support customer service, diagnostics, and legal compliance

• Send occasional marketing (unless opted out)

Third-Party Services

We may share data with trusted partners:

• Zoom, Kajabi, Stripe, Afterpay, Xymogen (for service and supplement orders)

• No personal data is ever sold or shared for advertising purposes

• No mobile numbers or SMS opt-in data are used for third-party marketing

GDPR Compliance

If you reside in the EU, you have the right to:

• Access, correct, or delete personal data

• Withdraw consent at any time

• Object to processing and data portability

• File a complaint with your local Data Protection Authority

CCPA/CPRA Compliance (California)

If you are a California resident, you have the right to:

• Know what personal information is collected and shared

• Request deletion or correction of personal data

• Opt out of data sales (We do not sell personal data)

• Limit the use of sensitive data

• Not be discriminated against for exercising privacy rights

Children's Privacy

We do not knowingly collect information from anyone under 13 years of age. If we become aware, we will take steps to delete that information.

Data Security

We use industry-standard encryption and secure storage practices to protect your data. However, no system is 100% secure.

Your Choices & Rights

You may:

• Update or delete your data via your account settings

• Opt out of marketing at any time

• Contact us for full data disclosure or to exercise your rights under applicable laws

Policy Updates

We may revise this Privacy Policy occasionally. Updates will be posted on this page with an updated "Last updated" date. For material changes, we will notify users via email or a prominent notice.

Contact Us

For any questions, requests, or concerns:

MAILING ADDRESS: SOLVE THE SOURCE, LLC, 100 Powell Pl #1747, Nashville, TN 37204

EMAIL: [email protected]

PHONE: 615-654-7030